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Shelley Bernstein’s talk explores ASK Brooklyn Museum, a new initiative which empowers visitors to ask questions using their mobile devices as they explore the galleries with experts answering incoming queries in real time. This three year project, funded by Bloomberg Philanthropies as part of their Bloomberg Connects program. Shelley discusses the Museum’s shift to a user-centered approach for project concept, design, and build; agile planning methodology is being used to test ideas directly with visitors. Shelley talks about the iterative process in getting the project up and running and lessons learned from the floor.
