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Lily Pender and Josh Gaillemin founded theWholeStory as they were curious about the practical methods of storytelling that make it such an enduring and dynamic medium of communication.

We believe that any idea or event (past, present, future or imagined) is a story and therefore can be best planned, understood and communicated with storytelling.

TheWholeStory’s exceptional visitor experience and engagement training with volunteers and staff, facilitates a more fulfilling, enjoyable and memorable visit, from “Hello” to “See you again soon”.

We are proud that our workshops have influenced how visitors experience national, regional and town museums, natural landscapes and city contemporary art galleries, major visitor attractions and national heritage and cultural organisations.

We helped them find the right stories, to tell and share them well and to interact, engage and involve visitors to build a stronger, lasting connection.

Our experience within the cultural and heritage sector sits in two camps:

Visitor Engagement
(face to face interpretation: tours, room guiding, conversations, pop up talks, object handling etc.)

Visitor Experience
(strategic exploration and definition of experience, approachability and visitor interaction, donations, tricky situations etc.)

Our clients include:
the National Trust, English Heritage, the National Trust for Scotland, Tate, Warner Bros, Sotheby’s, the Government Art Collection, Liverpool FC Tours, Bletchley Park, the Victoria & Albert Museum, Historic Royal Palaces, English Heritage, the Wallace Collection, the Wellcome Collection, the Horniman Museum, the Geffrye Museum, National Museums Liverpool, National Galleries Scotland, St Paul’s Cathedral, Rugby Art Gallery, Museum and Library, The Museum of Freemasonry, the Science Museum.

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