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Audio Visual & Digital Media Coordinator

  • Organisation:Royal Armouries
  • Location:Leeds, England
  • Salary:£25,500 - £27,500 DOE
  • Contract type:Permanent / Full-Time

Audio Visual and Digital Media Coordinator

Band C / L2

Salary £25,500 – £27,500 depending on experience

We are looking for an organised person to provide specialist technical support and services related to the day-to-day maintenance of all Audio-Visual hardware, monitoring of the hardware network and software at the Royal Armouries Museum in Leeds and coordination of the Public Engagement Department’s audio visual and digital media production.

You will have an in depth understanding of audio-visual equipment, covering audio installations, digital interactives, lighting setups, projection equipment and integrated interactive hardware and software. You should have an up-to-date knowledge of current digital experience equipment, interpretation, and trends within the industry.

Royal Armouries presents a programme of exhibitions, live performances, and events, including streaming to web, across three sites at Leeds, Tower of London, and Portsmouth, that feature a range of platforms and hardware, that require significant technical support.

In addition, the Audio-visual and Digital Media Coordinator is required to manage the museum’s audio-visual hardware inventory and coordinate the use of equipment, booking this equipment out with staff and contractors.

We need a self-starting problem solver, good at finding practical solutions and making them happen.

You will be part of the Interpretation and Digital Engagement team focusing on audio visual and digital hardware and media.  This role will be primarily based at the museum’s headquarters in Leeds, but some work may be required across the three sites from time to time.

Benefits

  • Access to the discounted bicycles via Bike2Work scheme
  • Access to free EAP services via the (Employee Assistance Program)
  • 27.5 days holiday plus Bank Holidays
  • Company sick pay scheme
  • Discounted staff car parking
  • 25% off staff shop
  • 10% off food in on-site café
  • Pension scheme max employer contribution is 9%
  • Access to free on-line learning

This is a full-time position working 36 hours per week, 5 days out of 7.  Weekend, Bank Holidays and evenings as required given the nature of the position. It is likely that a flexible work pattern will be required to cover various museum events. The post holder will be based at Royal Armouries Leeds site but will be required to travel to Portsmouth and London as required.

A Basic Disclosure and other security checks will be requested in the event of a successful application.  However, a criminal record may not necessarily be a bar to employment.  Any decision made would depend upon the nature of the position and the circumstances and background of your offence.

Closing date: Monday 8th August 2022 17.00pm

Interview date: w/c 5th September 2022.

Full Job Description

  • To ensure the smooth running of the AV and digital in the museum’s galleries, live performances, and public engagement events
  • To provide an overview of the general maintenance requirements for all AV and digital elements managed by the Interpretation team, highlighting needs and approaches to maintenance as required
  • Co-ordinate digital-media production for digital content
  • Manage the AV Technician ensuring maintenance and upkeep of on-site digital
  • To be responsible for departmental administration and procedural duties within the AV team

Key Tasks

Installation & Maintenance

  • Liaise with hardware contractors in the installation of new public-facing interactive and presentation hardware, setting out our system requirements or commenting as required on proposals.
  • Carry out simple kit/hardware installations personally or by directing the AV Technician and other technicians.
  • Manage the AV Technician and complete regular inspection of the museum’s AV displays to identify and troubleshoot faulty or problematic systems, ensuring displays are maintained to a consistently high standard.
  • Develop a preventative maintenance regime for all in-gallery hardware, that ensures all digital displays remain up and running.
  • Maintain all hardware used for public presentations in good working order and set-up and dismantle AV equipment as required for performances.

Network Management

  • Update content and upload new versions for all gallery hardware, ensuring all content is up to date and running correctly.
  • Monitor the hardware network for issues and liaise with IT Manager to effect solutions.
  • Ensure appropriate start-up and shut-down processes for working displays and exhibits.
  • Working to develop a better understanding of the museum’s central management and control system to suggest improvements.

Audio Visual and Digital Media production and coordination

  • Co-ordinate production of Audio Visual and Digital content
  • Provide a filming and video editing service to the Public Engagement Department
  • Manage the museum’s audio-visual hardware inventory
  • Develop and manage an equipment booking system to control the booking out of equipment with contractors and staff

Manage gallery software and performance

  • Monitor and manage all films, videos and interactives shown on the in-gallery screens, liaising with the contractors as required.
  • Work to improve the accessibility of all onscreen and audio content.
  • Set-up and provide technical support and sometime delivery for AV hardware for live public performances and events, including projection, audio and PCs, liaising with the internal teams and external contractors as required. This will involve some evening and weekend work.

General

  • Take care of your own personal safety and that of other staff and visitors. Report any health and safety concerns. Ensure that risk assessments and work methodologies are up to date and comply with H&S legislation
  • Ensure the tidy and safe environment of the AV rack room and office.
  • Carry out administrative tasks such as checking team emails, maintaining the AV diary and responding to ‘action requests’ on the AV Service Desk.
  • Coordinate the team (this post and AV Technician) to ensure adequate maintenance cover for the museum.
  • Supervise the AV Technician, working together as an effective, motivated team.
  • Provide organisation-wide AV advice including collaboration on external procurement and tender procedures.
  • On occasion, assist the Interpretation Officer with some elements of non-digital gallery maintenance and small-scale display installation as appropriate.
  • To perform such other duties as are commensurate with the post.

Expertise

  • To bring considerable technical expertise in the maintenance of Audio-Visual hardware, software, and AV networks.
  • Expertise in film production and video and audio editing
  • Expertise across a range of media: graphics; film; digital interactives; lo-tech interactives; and streaming
  • Expertise in supporting live performances and events.
  • Expertise in contract management and service level agreements.

People

  • To work alongside other staff in Public Engagement Department.
  • To manage the AV technician.
  • Represent the museum in partnerships and with contractors, as required.

Relationships

  • The Post holder will be line managed by Digital Manager and will also need to work well with colleagues in other departments and teams.

Budgets and Resources

  • Operate within agreed budgets, ensuring diligent use of the museum’s resources achieving value for money and seeking ways to develop sustainable approaches.

Policies and Procedure

  • Comply with equality and access legislation
  • Ensure the AV procedures and areas comply with all H&S legislation
  • Adhere to organisational policies and procedures to protect people and the museum’s reputation

Personal Responsibilities

  • Work flexibly to meet the needs of the team
  • Work as part of a team and support colleagues
  • Protect the reputation of the museum
  • Demonstrate Royal Armouries values

Reporting structure and line management responsibilities

Report to Digital Manager, Responsible for Audio Visual Technician.

Person Specification

Selection Criteria

Work Experience:

  • Experience in the development, delivery, maintenance, and management of public facing AV solutions, including the support of live performances, events, and live streaming.
  • Significant experience of working with a range of digital interactive technologies, AV displays, ideally in a museum environment
  • Experience of creating multimedia products including film production, video and audio editing, and graphics
  • Experience of AV network management, and deployment systems
  • Experience of leading a team
  • Experience of managing budgets and purchasing
  • Project and contract management experience
  • Experience of exhibition / display installation

Skills:

  • Skilled in the deployment, and use of audio-visual systems including projectors, multiscreen video walls, sound systems, mixing decks, Public Address and lighting rigs.
  • Skilled in the use of industry-standard software packages such as Photoshop, Premiere Pro, and After Effects
  • Excellent communication skills, with the ability to relay ideas clearly to both technical and non-technical people
  • Good general electronic bench repair and fault-finding skills

Knowledge:

  • A thorough understanding of what constitutes good practice in the production and application of AV and interactive technologies
  • A thorough understanding of maintenance processes of digital and analogue AV hardware, software, and networks
  • Knowledge of Windows OS is essential, knowledge of Apple OS (or Linux OS) is desirable
  • Knowledge of safe working practices for electrics and electronics
  • Knowledge of relevant health and safety requirements, including COSHH and Risk Assessments
  • Knowledge of setting up projectors and PA systems
  • Understanding accessibility standards and their implementation

Aptitudes:

  • A pragmatic and practical problem solver who works well under pressure
  • The ability to work successfully as part of a creative, cross-divisional team
  • A desire to create a diverse, accessible, and inclusive environment within the workplace and for our audiences
  • Good computer literacy, including use of Microsoft Office products
  • Ability to prioritise tasks and delegate appropriately
  • Self-motivated, and be relied upon to work without direct supervision
  • Work effectively and to deadlines with a meticulous eye for detail

Application Closing Date: 08 August 2022

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