AV and IT Support Technican

Overview

The Design Museum’s IT Department provides technical services across the museum to employees, partners and visitors and is responsible for ensuring that key technology services are delivered in line with business requirements.

The role

This role will be the first point of contact for AV in the museum and will oversee the provision of permanent display and general AV equipment for public events, ensuring galleries, exhibits and presentation spaces are up and running each day. The post holder will be the lead for professional expertise in AV and will work alongside other technical teams to identify and deliver improvements to interactive exhibits and will be the key contact for the support, planning and delivery of events and activities, applying principles of best practice and continuous improvement with a focus on customer and client satisfaction.

Job scope

This role is part of a small internal IT Team with responsibility for the delivery of the AV function on behalf of the museum’s IT Department. It will also support the Head of Department in project delivery and general department functions including the day-to-day work and the development of the Trainee IT and AV Support Analyst.

The role works across the whole museum, engaging with and supporting all the teams across a variety of deliverables, as well as representing the museum in third party relationships. The focus is on ensuring the smooth running of the AV and IT support functions which underpin so much of the museum’s operational activity.

Job description

AV Function

• Liaise with internal and external stakeholders to understand and deliver ongoing AV requirements and develop a programme of work to ensure that AV requirements for events are planned for and delivered.
• Maintain and oversee a schedule of planned maintenance for AV and IT equipment, ensuring that the potential for repair and/or replacement of equipment is managed and communicated to the Head of IT.
• Manage and deliver services for our Auditorium of 200 seats, ensuring all events are supported and resourced for internal and external clients alike.
• Rig and de-rig audio, lighting, audio visual, video/data, sets and display equipment in accordance with general health and safety regulations and Best Practice.
• Carry out gallery maintenance duties, diagnosing and repairing exhibits, conducting safety checks and ensuring the galleries are ready for visitors.
• Actively seek feedback on the delivery of AV services to ensure that the service is continuously reviewed and improved to demonstrate innovation and best practice.
• Provide technical advice and solutions in relevant areas of skillset, including designing and producing custom solutions in line with museum and/or client requirements.
• Hire in additional AV services and equipment as required, producing purchase orders and processing invoices.
• Responsible for the asset management of AV kits through a central log, ensuring that the process in place for loan, return and inspection of kits is adhered to.

IT Function

• As part of the wider IT Team, support the resolution of IT issues throughout the museum, providing a excellent technical support and service delivery to our employees, clients, visitors and freelancers.
• Assist and support enhancements to all Design Museum systems and help develop project plans for implementation of these improvements.
• Build and install new computer systems as well as troubleshoot and repair OSX and Windows workstation hardware and software.
• Support the Trainee IT and AV Support Analyst with resolution of issues, especially more complex problems which are escalated.
• Understanding of LAN technologies and protocols including but not limited to DHCP, DNS, IP addressing, 802.11 authentication.
• Liaise with the museum’s supplier including the outsourced providers on all issues, requests for changes, and future developments.

  Environmental and sustainability activity

• Proactively work within and contribute to the museum’s environmental and sustainability practices.

Person specification

Knowledge, skills, and experience

Essential

• Up to date knowledge of and experience working with a wide range of AV and related Hardware, ideally in the museums or related sector.
• Experience of providing customer focussed and responsive AV and IT support, ideally in the museums or related sector.
• Strong understanding of Microsoft and Apple technologies, including Office 365, MS AD, and JAMF for management of Apple hardware and software.
• Good written skills with attention to detail, able to produce written reports, technical documentation and user guides, where necessary.
• An awareness of an organisation’s IT requirements with the ability to prioritise multiple tasks in line with organisational needs, escalating issues as necessary.
• A motivated self-starter able to work independently and as part of a small team.
• Excellent interpersonal and communication skills, able to build strong relationships, negotiate and influence.
• IT project management experience including change management.
• Good understanding of data protection laws and support. organisational responsibilities for IT compliance and governance.
• A commitment to uphold high standards of health and safety practice and promote these standards to others.

Desirable

• IOSH trained or equivalent experience in working at height and manual handling knowledge.
• Experience supporting Macs and PC’s in an office environment, with a good knowledge of networking.
• Knowledge and experience of working with AV control systems, such as Crestron.
• Knowledge and experience of AV distribution over IP systems, such as Spinetix or Bright Sign.
• Knowledge and experience with single-board computers and microcontrollers, such as Raspberry Pi and Arduino.
• Experience of running and operating streaming technology and sound desks. (Yamaha LS9)
• Experience of operating PA systems with lapel and/or remote mics.
• A formal qualification in relevant area.

Terms and conditions

Salary: up to £32,000 per annum, dependent on experience
Holidays: 25 days per year + Christmas eve (museum closed)
Hours: 37.5 per week
Special demands of the role: occasional evenings to support programme delivery

Application process

For all the latest job vacancies at the Design Museum, please visit our Careers page to apply via our online portal. During the application process you will be asked to download an application form. The completed application form must be reuploaded onto your application. Please note we are not able to accept other forms of application for our job roles.

Design Museum Staff Benefits

Employees are entitled to 25 days holiday, rising to 26 days after two years’ service and 27 days after five years’ service, plus 8 days Bank Holiday and Christmas Eve (museum closed), pro-rata for part-time employees. Other benefits include access to a defined contribution pension scheme, an employee assistance programme, season ticket loan, cycle to work scheme, free entry for friends and family to the museum, a variety of staff discounts including the museum shop and free entry to a wide number of galleries and museums in London.

Pension

All eligible staff will have access to the Design Museum Defined Contribution Pension Scheme. An employees pay a minimum amount of 4% of their pensionable salary every month. On top of this payments are made into the employee’s pension by the museum of 4% of the employee’s pensionable salary. Total paid into an employee’s museum pension = 8%.

Hours of Work

Full-time employees are required to work no less than 37.5 hours per week and the standard working day is 9.30am – 6.00pm which includes a daily 1-hour break (30 minutes paid and 30 minutes unpaid). Hours for part-time employees are pro-rated accordingly.

Diversity and Inclusion

The museum pro-actively seeks to collaborate with institutional partners, individuals, and networks to realise its commitment to build a culturally diverse workforce. We positively encourage applications from underrepresented groups and consider candidates who are suitably qualified and eligible regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

About the Design Museum

The Design Museum is located in London and is the world’s leading museum devoted to architecture and design, It makes the impact of design visible and is the only place in the UK where the design industry, education and the public can come together to change the way people think about themselves and the future.
Since it opened its doors in 1989 the museum has displayed everything from an AK-47 to high heels designed by Christian Louboutin. It is a registered charity that has staged over 100 exhibitions, welcomed over seven million visitors and showcased the work of some of the world’s most celebrated designers and architects including Paul Smith, Zaha Hadid, Jonathan Ive, Frank Gehry, Eileen Gray and Dieter Rams.

On 24 November 2016, The Design Museum relocated to Kensington, west London. Leading architectural designer John Pawson converted the interior of a 1960s modernist building to create a new home for the Design Museum giving it three times more space in which to show a wider range of exhibitions and significantly extend its learning programme.

Since July 2020 and throughout the pandemic, the museum has received funding from the National Lottery, Arts Council England, and the government, through the Cultural Recovery Fund.

Our vision, purpose, mission, and values

Our vision

Our vision is a world where everyone values design

Our purpose

The purpose of the Design Museum is to make the impact of design visible

Our mission

• To build public awareness of design by connecting design with people’s lives and passions
• To reflect the designer’s role at the forefront of social, technological, and environmental change
• To serve the design community. Design is a practice, a diverse discipline, infinitely rich in approaches and characters. It is a young discipline, whose role in the world is evolving. Our unique approach to working with designers is to invite them to ‘think in public’

Our values

The museum’s core values are collaborative, welcoming, enterprising, and forward looking.

designmuseum.org

Application Closing Date: 29 August 2022

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