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Business Analyst

  • Organisation:Natural History Museum
  • Location:London, England
  • Salary:Up to £40,000 per annum
  • Contract type:Fixed Term Contract / Full Time

We are a world-class visitor attraction and leading science research centre. We use the Museum’s unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website.

Today the Museum is more relevant and influential than ever. By attracting people from a range of backgrounds to work for us, we can continue to look at the world with fresh eyes and find new ways of doing things.

The Museum has secured investment from the UK Government to build a new science and digitisation centre at Thames Valley Science Park, a science and technology hub on the University of Reading campus.  The purpose-built centre will house much of the Museum’s collection and will include laboratories, digitisation suites, collaborative research spaces, conservation labs and workspaces.

We employ 900 staff in a variety of roles, all united by our vision of a future where people and planet thrive. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world.

Diversity and inclusion matter to us.

Our vision is of a future where both people and the planet thrive. Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment.

We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected.

About the role

Working within the Technology Solutions project and business analyst team, the Business Analyst role will shape, improve and advance technology systems within the Museum to support various areas of the business. You will be assigned to work on projects from a broad range of systems within the Data Digital IT portfolio; examples include commercial systems (CRM, Ticketing, Retail), ERP for HR and Finance, Telecoms and Wifi, digital workplace (online forms, workflows), DAMS, information and reporting.

This role will work across several projects with varying deliverables, from running workshops through to leading requirements gathering and analysis, preparing for tenders and shaping continuous improvement activity.  A key part of the role is supplying technical input into emerging projects, ensuring chosen solutions fit into the wider technology and digital landscape at the Museum.

This post is front-facing working with multiple and diverse internal and external stakeholders; user groups and project teams, so communication and people skills are key underpinned by a solid analytical base.

About you

  • You have considerable relevant work experience with technology and digital systems, and proven experience of Business Analysis tools and techniques
  • You will be comfortable working on a variety of projects at different stages, bringing your skills and expertise to contribute to the Museum’s mission.
  • You have a proven ability to work collaboratively in a team, maintain good working relationships with stakeholders and technical staff. You have excellent communication skills, and are able to present technical concepts in a creative and high-level manner to a range of stakeholders.

Thriving at the Museum: the way we work
We are proud to work at the Museum and have identified the qualities we all need to embody to reach our shared ambition. This sits alongside the Museum’s values and forms the framework for the way we work.

Find out more here

What we offer

  • 27.5 days holiday plus 8 bank holidays (full time equivalent)
  • Generous defined contribution Natural History Museum Pension Scheme (employer contribution 4 – 10%)
  • Season ticket, bicycle and rental loan
  • Life insurance
  • Free admission to our exhibitions and many other paid exhibitions at museums, galleries and institutions across London and the UK.
  • Staff discount at our Museum shops and cafes

The Museum supports flexible working. Whilst this is a full-time post (36hr per week), we are willing to consider and support alternative working patterns or a part-time arrangement (accounting for pro-rata salary).

  • We offer a wide variety of training initiatives and opportunities to build skills. Investing in staff development is important to us, and we are ambitious about helping staff to grow and fulfil their potential.
  • Affordable membership to the Civil Service Sports Council which offers a range of benefits including an extensive list of special offers and reduced entry fees at a selection of cinema chains, theme parks, theatres, retailers and supermarkets. It also provides entry to up to 300 English Heritage sites and other national treasures. For more details, visit
  • Membership to our Sports and Social Association (for a small fee), which includes access to our in-house gym and clubs such as football, softball, table tennis and tennis and classes in Middle Eastern dance, yoga and Tai Chi

How to apply

If that sounds like you, please apply online on the Natural History Museum’s careers portal, at

Closing date: 9am, Monday 26 September

Interviews expected w/c 3 October 2022

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