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E-commerce Executive

  • Organisation:Imperial War Museum
  • Location:IWM London
  • Salary:£27,000 per annum
  • Contract type:Permanent / Full-Time

We are looking for an E-commerce Executive to join our E-commerce Department at IWM London.

Purpose of the job

IWM is embarking on an ambitious five year digital transformation strategy which will encompass new and exciting opportunities to significantly grow our online revenues and give our customers a much improved user experience. Focussing closely on the customer requirements, this role will be responsible for the day to day running of our E-commerce businesses and will support the Head of E-Commerce in the development and enhancement of our offering to increase net revenues.

The post holder will be responsible for:

  • Increasing sales and net profit – Key for success in this role will be to help deliver the organisations commercial objectives, specifically increasing gross and net sales and to drive profit through reduced costs, increased productivity and optimisation.
  • Digital Marketing – keeping up to date with industry change to develop and continually optimise all digital marketing.
  • Order Management – The post holder will need to continue to develop and automate robust processes to manage the status and progressing of orders for online sales. They will process all orders and will need to ensure that all service levels are met. Effective communication with customer service is vital, as is an effective partnership with the Distribution Centre.
  • Content Support – Produce best practice SEO content and significantly improve the quality of the online content and merchandising, customer communication and commercial activity across all Omnichannel activities co-ordinating closely with other departments.

For a full person specification which your application will be marked against please see the attached job description.

This post will close on Friday 15th July at 9am.

Interviews will be held on Friday 22nd July. 

July 15th 2022, 9:00 AM

The benefits listed below are discretionary and IWM reserves the right, with due notice, to vary or withdraw them at any time. All such benefits apply during the course of your employment only.

  • Our generous full-time equivalent annual leave allowance is 25 days per annum plus public holidays rising to 30 days after 5 years.
  • Access to our Company Group Pension Plan with competitive Employer Contributions.
  • 20% discount in all IWM’s on-site shops.
  • A 25% discount in IWM’s cafes.
  • Free entry to all IWM Air shows at IWM Duxford.
  • Free entry to a large number of other museums & galleries and their exhibitions which we have reciprocal arrangements with.
  • Enhanced maternity and paternity benefits dependent on length of service.
  • Access to our in-house training programmes and development
  • Access to an interest free season ticket loan scheme after three months service.
  • Access to a Ride 2 Work Scheme
  • Access to our Employee Assistance Programme, and Career Development Advice.
  • IWM staff also have access to The Charity for Civil Servants services and support.
  • IWM staff are entitled to membership of the Benenden Healthcare Society (subject to their terms & conditions.
  • Eligibility to join the Civil Service Sports Club, securing additional discounts and benefits.
  • Access to social events run by groups with IWM.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This role is subject to:

A basic check, which shows unspent convictions and conditional cautions.

IWM is committed to a policy of Equal Opportunities.

We miss out when people feel IWM isn’t for them, and are committed to removing and reducing barriers to make IWM open to everyone.

Our Access and Inclusion strategy has been developed to promote openness, equal opportunities to access, inclusivity and encourage diversity in everything that we do, from employment practices, the services we provide to our visitors to the facilities we make available to public.

At IWM we seek to address the need for greater diversity within our workforce as well as the wider museum and heritage sector. In all our practices we embrace diversity and promote equality of opportunity and we welcome applications from suitable candidates of all backgrounds.

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