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IT & Commercial Business Manager

  • Organisation:Natural History Museum
  • Location:London, England
  • Salary:£61,000 per annum
  • Contract type:Permanent / Full-Time

We are a world-class visitor attraction and leading science research centre. We use the Museum’s unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 17 million visits to our website.

Today the Museum is more relevant and influential than ever. By attracting people from a range of backgrounds to work for us, we can continue to look at the world with fresh eyes and find new ways of doing things.

The Museum has secured investment from the UK Government to build a new science and digitisation centre at Thames Valley Science Park, a science and technology hub on the University of Reading campus.  The purpose-built centre will house much of the Museum’s collection and will include laboratories, digitisation suites, collaborative research spaces, conservation labs and workspaces.

We employ 900 staff in a variety of roles, all united by our vision of a future where people and planet thrive. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world.

Diversity and inclusion matter to us.

Our vision is of a future where both people and the planet thrive. Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment.

We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected.

About the role

The role will oversee the substantial technology-centric contracts and associated procurements and lead the department’s financial and administrative function (3FTE) to ensure the robust processes needed to keep our technology operations and projects effective in delivering the NHM’s strategic priorities. This role acts as the “voice of the customer” regarding service-related issues raised by business stakeholders.

This role will describe and drive a coherent commercial / supplier management strategy and deliver financial plans to ensure sufficient IT capital and operational funding, staff and other supply side resources are identified and secured to deliver our current and emergent services.

Progress will be made through challenging annual plans in three key areas:

  1. Financial and resource planning
  2. Supplier/partner management and sourcing
  3. Agreeing and tracking initiatives on the Museum operating plan

As an IT business partner this role provides a critical interface between TS and wider museum departments, working with senior leaders to capture and track demands and the progress of agreed improvement initiatives, setting expectations, and building trust and clarity. The role plays a key part of the TS management team, ensuring appropriate commercial arrangements are in place in line with best practice that provide value for money whilst supporting successful delivery; working with the Head of Procurement to ensure our procurements comply with museum policy and legislation.

About you

You are an experienced technology professional in a broad range of managerial, commercial, financial, and change-oriented matters with experience of influencing teams and boards from within using an information and evidence approach.

You bring experience of working in a dynamic and complex organisation and multi-supplier environment and building and maintaining effective relationships within their own team as well as the wider business and suppliers.

You are financially astute and analytical, capable of assessing and informing business cases and commercially minded and capable of detailed negotiation as well as having the ability to build strategic supplier relationships and ultimately partnership for the long term.

Thriving at the Museum: the way we work
We are proud to work at the Museum and have identified the qualities we all need to embody to reach our shared ambition. This sits alongside the Museum’s values and forms the framework for the way we work.

Find out more here

What we offer

  • 27.5 days holiday plus 8 bank holidays (full time equivalent)
  • Generous defined contribution Natural History Museum Pension Scheme (employer contribution 4 – 10%)
  • Season ticket, bicycle and rental loan
  • Life insurance
  • Free admission to our exhibitions and many other paid exhibitions at museums, galleries and institutions across London and the UK.
  • Staff discount at our Museum shops and cafes
  • We offer a wide variety of training initiatives and opportunities to build skills. Investing in staff development is important to us, and we are ambitious about helping staff to grow and fulfil their potential.
  • Affordable membership to the Civil Service Sports Council which offers a range of benefits including an extensive list of special offers and reduced entry fees at a selection of cinema chains, theme parks, theatres, retailers and supermarkets. It also provides entry to up to 300 English Heritage sites and other national treasures. For more details, visit
  • Membership to our Sports and Social Association (for a small fee), which includes access to our in-house gym and clubs such as football, softball, table tennis and tennis and classes in Middle Eastern dance, yoga and Tai Chi

How to apply

If that sounds like you, please apply online on the Natural History Museum’s careers portal, at

Closing date: 9am, Friday 7th October 2022

Interviews expected w/c Monday, 17 October 2022

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