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Visitor Experience Manager (MoF)

  • Organisation:National Museums Scotland
  • Location:Edinburgh, Scotland
  • Salary:£27,107 - £29,475
  • Contract type:Permanent / Full-Time

National Museums Scotland is one of the leading museum groups in Europe. With one of the largest and most diverse collections in the world, we are responsible for the acquisition, preservation and display of a substantial part of Scotland’s cultural, historic and national heritage.

Millions of local and international visitors enjoy our four museums each year, and we also introduce our collections to a much wider audience than can physically visit our museums through, touring exhibitions, loans, community engagement, digital programmes and research.

Over the last decade, we have invested over £120 million in our sites and have more than doubled our visitor numbers, with over 3 million people now visiting our four museums. Alongside this, we have continued to transform how we communicate and engage with our audiences. 2019 has seen the completion of our Masterplan for the National Museum of Scotland with the opening of three new galleries dedicated to Ancient Egypt, East Asia and the Art of Ceramics.

Working at the National Museum of Flight (near East Fortune, East Lothian) you will work with the General Manager and Team Leader to manage the Visitor Experience team at this location to ensure the delivery of an excellent visitor experience with consistently high standards of service that also complements and supports the broad range of learning activity and events undertaken throughout the Museum.

You will lead by example, encouraging others to have a strong customer focus in all that they do, while at the same time ensuring the safety and security of visitors and our collection front of house. You will also be successful through your strong administrative, ICT and planning abilities.

This role involves working weekends and public holidays on a regular basis and occasional overtime, and evenings. It is important that you have a flexible approach towards work.

Please see here for the full recruitment pack and the application form can be found here.

Application Closing Date: 07 October 2022

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