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Refund Policy

What if I can't make the conference?

As outlined in out Terms and Conditions, MuseumNext offers a no questions asked 100% refund up until thirty days before an event. 

After this date we are no longer able to offer refunds under any circumstance. This is because the money we charge for tickets is used to pay our suppliers to deliver the conference and they take full payment a month before the event.

We therefore have no money to offer refunds under any circumstances in the final thirty days before the event.

Delegates can transfer tickets up until a few days before MuseumNext, so if you can’t make a conference a colleague can attend in your place.

We will give anyone who can’t make the conference access to films of the event, so that they can get some benefit from the conference.

Want to transfer your ticket. Just email with the details of who you’d like to transfer your ticket to.