Kingston Myles

Kingston Myles leads on Birmingham Museums’ marketing, visitor experience and trading businesses. He’s joined Birmingham Museum Trust from English Heritage where he was Head of Commercial Development. Kingston holds a number of voluntary roles within the sector including as a trustee of the Association for Cultural Enterprises and a Leader of the Visitor Experience Forum – both roles which compliment Kingston’s area’s of responsibility.

Kingston is driving forward innovation at BMT through a variety of exciting projects and partnerships. Kingston is working alongside organisations like ‘The Digital Good Network’ as he works on fulfilling the trusts mission to be digital by design.

Kingston Myles will be speaking at the Museum Digital Summit :

From Labels to Conversations

What happens when every visitor can point their phone at an object and immediately start a guided conversation, in their own language, with content the museum can trust?

Join Birmingham Museums Trust and Tellme as we explore what it takes to deploy a conversational, AI-powered digital guide on the gallery floor. Drawing on live visitor usage at Thinktank Museum, we share how computer vision and conversational interfaces can enhance self-directed visits, while remaining firmly under curatorial control. Attendees will hear honest lessons from rollout, visitor behaviour, and governance, and see how AI can support museum goals without compromising values.