Radha Nagaraja

Radha Nagaraja is the VP of Applications and Systems Development at the National September 11 Memorial and Museum (aka 911 Memorial & Museum). She joined the organization in 2010 and currently manages the hosting, development and support operations of the organization’s websites, the enterprise ticketing and reporting applications and the custom exhibit applications. She has a Masters in Computer Science from the City University of New York and lives in NYC with her husband and two kids.

Radha Nagaraja will be speaking at the Digital Exhibitions Summit 2026 :

Modernizing the 9/11 Memorial Museum’s Exhibit Technology Backbone

How do you modernize critical museum digital exhibit systems without disrupting the visitor experience? This session explores how the 9/11 Memorial & Museum is upgrading the backend infrastructure that powers its digital exhibits. From replacing legacy/outdated technologies to introducing containerized systems and real-time monitoring, this work ensures reliability at scale while supporting millions of visitors each year.

Learn how to approach modernization in a live museum environment, make the case for change, and implement upgrades that improve both operational stability and long-term sustainability.