Lawrence Chiles

Lawrence Chiles is responsible for shaping and delivering the Gallery’s digital strategy across audience engagement, visitor experience and innovation. He has over 20 years experience delivering large-scale multi-platform projects for cultural organisations including the BBC, Disney, Discovery, British Council, Royal Museums Greenwich and the National Gallery.

Lawrence Chiles will be speaking at the Digital Learning Summit 2026 :

AI you can trust? Finding a voice of your own in the age of AI

Earlier this year, The National Gallery partnered with Dwel to explore the impact of conversational AI on the visitor learning experience, through an extended pilot at the Gallery and as part of an on-going touring exhibition. In this talk, Alex and Lawrence will review the process and share the key findings that emerged from the Gallery’s research, examining the opportunities and challenges of deploying AI in cultural settings. Spoiler: it’s all about trust.